Question 1

What is the typical response time of your NOC engineering team?

Accepted Answer

Our direct Telegram NOC channel responds on average in under 10 minutes. For critical routing or network incidents, our contractual SLA guarantees an immediate diagnosis in under 15 minutes.

Question 2

How quickly can a dedicated server be deployed?

Accepted Answer

Standard stock chassis in Frankfurt, Amsterdam, Madrid, and Miami are typically provisioned with full root and IPMI access in 2 to 4 hours. Custom multi-node clusters and complex BGP routing are delivered same-day.

Question 3

Can I announce my own IP prefixes (BYOIP) and establish BGP peering?

Accepted Answer

Yes. We support dual-homed BGP peering sessions and announcements of your own IPv4/IPv6 prefixes upon provision of a valid Letter of Authorization (LOA) and RPKI/ROA validation.

Question 4

What billing and payment terms are available for corporate accounts?

Accepted Answer

We provide monthly prepaid billing with zero lock-in contracts, EU VIES reverse-charge invoicing for tax-exempt European corporations, and accept SEPA wire transfers, corporate cards, and crypto (USDT/BTC).

Question 5

Where should network security or abuse reports be submitted?

Accepted Answer

Network security incidents, DMCA notices, and abuse complaints should be directed to abuse@nexoservers.de, monitored 24/7/365 with automated incident tracking.

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